Privacy Policy

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Table of Contents

1. Access Data and Hosting

2. Data Processing for Contract Handling and Contact
   2.1 Data Processing for Contract Handling
   2.2 Customer Account
   Contact

3. Data Processing for Shipping Purposes
   Transfer of Data to Shipping Providers for Delivery Notification

4. Data Processing for Payment Handling
   4.1 Data Processing for Transaction Handling
   4.2 Data Processing for Fraud Prevention and Optimization of Payment Processes

5. Marketing via Email and Post
   5.1 Email Newsletter with Subscription, Newsletter Tracking with Separate Consent
   Email Newsletter without Subscription and Your Right to Object
   5.2 Sending Review Requests via Email
   5.3 Postal Advertising and Your Right to Object

6. Cookies and Other Technologies
   General Information

7. Use of Cookies and Other Technologies
   Use of Google Services

8. Integration of the Trusted Shops Trustbadge / Other Widgets
   Data Processing when Integrating the Trustbadge / Other Widgets
   Data Processing after Order Completion

9. Social Media
   Social Buttons from Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest
   Our Online Presence on Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), YouTube, Pinterest

10. Contact Options and Your Rights
    10.1 Your Rights
    10.2 Contact Options

Controller responsible for data processing:

Amir Amrami
Isoldestr. 4, Berlin
Email: info@anckeramic.de

We appreciate your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access Data and Hosting

You can visit our website without providing personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which contains, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data), and documents the access.

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offering. This serves to safeguard our legitimate interests pursuant to Art. 6 (1) sentence 1 lit. f GDPR.

All access data is processed only as long as necessary for the purposes stated above.

Hosting and website display services are partly provided by our service providers acting on our behalf. Unless otherwise stated, all access data and data collected in forms on this website are processed on their servers.

Our service providers are located and/or use servers in countries with an adequate level of data protection as determined by the European Commission: Brazil, Israel, United Kingdom, USA. Certification for the USA is in place.
For countries without adequacy decision (Mexico, India, Ukraine), cooperation is based on Standard Contractual Clauses of the EU.

2. Data Processing for Contract Handling and Contact

2.1 Data Processing for Contract Handling

For contract processing (including warranty, withdrawal rights, and legal obligations), we collect personal data pursuant to Art. 6 (1) lit. b GDPR when you voluntarily provide it during your order.

Mandatory fields are required to process your order.

After full contract execution, your data is restricted and deleted after statutory retention periods unless further use is consented to or legally permitted.

2.2 Customer Account

If you consent (Art. 6 (1) lit. a GDPR), we use your data to create and maintain your customer account.

Deletion is possible at any time. Data will then be deleted unless further use is permitted.

Contact

When contacting us, we process your data to handle your request (Art. 6 (1) lit. b GDPR).
Data will be deleted after processing unless otherwise permitted.

3. Data Processing for Shipping

To fulfill the contract, we share data with shipping providers (Art. 6 (1) lit. b GDPR).

Delivery Notification

With your consent, we share email/phone with the carrier (Art. 6 (1) lit. a GDPR).
Consent can be withdrawn anytime.

4. Data Processing for Payments

We cooperate with:

• Technical service providers

• Banks

• Payment providers

4.1 Transaction Processing

Data is shared depending on payment method (Art. 6 (1) lit. b GDPR).
Third-country transfers may occur based on adequacy decisions or Standard Contractual Clauses.

4.2 Fraud Prevention

Additional data may be used for:

• Fraud prevention

• Payment optimization

• Accounting

Legal basis: Art. 6 (1) lit. f GDPR.

5. Marketing via Email and Post

5.1 Newsletter (with consent)

We send newsletters based on your consent.
Unsubscription is possible anytime.

Tracking:
We measure open and click rates via tracking technologies.

Newsletter without subscription

We may send similar product offers after purchase.
You can object anytime.

5.2 Review Requests

With consent, we send review requests via email.

Trusted Shops may be involved. We receive status data (Art. 6 (1) lit. f GDPR).

5.3 Postal Advertising

We may use your address for marketing (Art. 6 (1) lit. f GDPR).
You can object anytime.

6. Cookies and Technologies

We use cookies to enable functionality and improve user experience.

• Session cookies (temporary)

• Persistent cookies (stored longer)

Essential cookies require no consent.
Non-essential cookies require consent.

7. Use of Cookies & Third-Party Technologies

We use third-party technologies based on consent.

Google Services

Data may be transferred to Google servers in the USA.
Processing based on agreements and SCCs.

YouTube Plugin

Data is transmitted only when videos are played.

Wix Analytics

We use Wix to analyze:

• IP address

• Device/browser data

• Usage behavior

Profiles are pseudonymized.

8. Trusted Shops Integration

We use Trusted Shops widgets for:

• Trust badges

• Reviews

• Buyer protection

Legal basis: Art. 6 (1) lit. f GDPR.

Trustbadge Processing

Server logs are stored and anonymized.

After Order Completion

Trusted Shops processes:

• Order data

• Email (hashed)

Purpose:

• Buyer protection

• Reviews

If no registration, data is deleted.

9. Social Media

We use social buttons (HTML links only – no automatic connection).

We maintain profiles on:

• Facebook (Meta)

• X

• Instagram

• YouTube

• Pinterest

Data may be processed for marketing and profiling purposes based on consent.

10. Your Rights

10.1 Your Rights

You have the right to:

• Access (Art. 15 GDPR)

• Rectification (Art. 16 GDPR)

• Erasure (Art. 17 GDPR)

• Restriction (Art. 18 GDPR)

• Data portability (Art. 20 GDPR)

• Complaint (Art. 77 GDPR)

Right to Object:
You may object to processing based on legitimate interests at any time.

10.2 Contact

For all data-related requests, contact us via the details in the legal notice.