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Privacy Policy

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Table of Contents

  1. Access Data and Hosting

  2. Data Processing for Contract Execution and Contact
    2.1 Data Processing for Contract Execution
    2.2 Customer Account
    2.3 Contact

  3. Data Processing for Shipping Purposes
    Disclosure to Shipping Service Providers for Delivery Notification

  4. Data Processing for Payment Processing
    4.1 Data Processing for Transaction Handling
    4.2 Data Processing for Fraud Prevention and Payment Process Optimization

  5. Advertising via Email, Postal Mail
    5.1 Email Newsletter with Registration, Newsletter Tracking with Separate Consent
    5.2 Email Newsletter without Registration and Your Right to Object
    5.3 Sending Review Requests via Email
    5.4 Postal Advertising and Your Right to Object

  6. Cookies and Other Technologies
    General Information

  7. Use of Cookies and Other Technologies
    Use of Google Services

  8. Integration of the Trusted Shops Trustbadge/Other Widgets
    8.1 Data Processing When Embedding the Trustbadge/Other Widgets
    8.2 Data Processing After Order Completion

  9. Social Media
    9.1 Social Buttons from Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), Pinterest
    9.2 Our Online Presence on Facebook (by Meta), X (formerly Twitter), Instagram (by Meta), YouTube, Pinterest

  10. Contact Options and Your Rights
    10.1 Your Rights
    10.2 Contact Options

The controller for data processing is:
Amir Amrami
Isoldestr. 4, Berlin
Email: info@anckeramic.de

We appreciate your interest in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our website without providing personal information. Each time a webpage is accessed, the web server automatically stores a so-called server log file, which includes, for example, the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data). This access data is evaluated solely to ensure the smooth operation of the site and to improve our services. This serves to protect our overriding legitimate interests in the correct presentation of our offer pursuant to Art. 6(1)(f) GDPR.

All access data is processed only as long as necessary to achieve the aforementioned purposes.

Hosting and website display services are partially provided by our service providers as part of order processing. Unless otherwise explained in this privacy policy, all access data and data collected via forms on this website are processed on their servers. For questions about our service providers and the basis of our cooperation, please contact us using the contact details provided in this privacy policy.

Our service providers are located and/or use servers in the following countries, for which the European Commission has determined an adequate level of data protection: Israel, United Kingdom, USA. The adequacy decision for the USA serves as the basis for third-country transfers, provided the respective service provider is certified. Certification exists.

Our service providers are located and/or use servers in these countries: Brazil, Mexico, India, Ukraine. No adequacy decision exists for these countries. Our cooperation is based on EU Standard Contractual Clauses.

2. Data Processing for Contract Execution and Contact

2.1 Data Processing for Contract Execution

For contract execution (including inquiries about and processing of warranty and performance claims, as well as legal update obligations) pursuant to Art. 6(1)(1)(b) GDPR, we collect personal data that you voluntarily provide when placing an order. Mandatory fields are marked as such because we need this data to process the order and cannot ship it otherwise. The data collected can be seen from the respective input forms.

After full contract execution, your data will be restricted for further processing and deleted after tax and commercial retention periods pursuant to Art. 6(1)(1)(c) GDPR, unless you have expressly consented to further use pursuant to Art. 6(1)(1)(a) GDPR or we reserve the right to further data use, which is legally permitted and about which we inform you in this statement.

2.2 Customer Account

If you consent pursuant to Art. 6(1)(1)(a) GDPR by opting to create a customer account, we use your data for account creation and storage for future orders. Deletion is possible at any time via the contact options provided or a dedicated function in the account.

2.3 Contact

When you contact us (e.g., via contact form, live chat, or email), we process personal data pursuant to Art. 6(1)(1)(b) GDPR. Mandatory fields are marked as required for processing your request.

3. Data Processing for Shipping Purposes

For contract fulfillment pursuant to Art. 6(1)(1)(b) GDPR, we share data with shipping service providers as necessary for delivery.

If you explicitly consent, we share your email and phone number with the shipping provider for delivery notifications (Art. 6(1)(1)(a) GDPR). Consent can be revoked at any time.

4. Data Processing for Payment Processing

We collaborate with technical service providers, banks, and payment service providers for payment processing.

4.1 Transaction Processing

Depending on the payment method, we share necessary data with service providers or banks for payment processing (Art. 6(1)(1)(b) GDPR).

4.2 Fraud Prevention and Optimization

We may share additional data with processors for fraud prevention and payment optimization (Art. 6(1)(1)(f) GDPR).

5. Advertising via Email, Postal Mail

5.1 Email Newsletter

With consent (Art. 6(1)(1)(a) GDPR), we send newsletters. Unsubscription is possible anytime.

5.2 Direct Marketing

If we obtain your email during a sale, we may send product offers (legitimate interest under Art. 6(1)(1)(f) GDPR). You can object at any time.

5.3 Review Requests

With consent (Art. 6(1)(1)(a) GDPR), we may request reviews. Consent can be revoked anytime.

5.4 Postal Advertising

We may use your name and address for postal marketing (legitimate interest under Art. 6(1)(1)(f) GDPR). You can object anytime.

6. Cookies and Other Technologies

We use cookies and similar technologies to enhance website functionality. Some are essential (no consent required), while others need your consent (Art. 6(1)(1)(a) GDPR).

7. Use of Cookies and Other Technologies

We use third-party technologies (e.g., Google Analytics) based on consent (Art. 6(1)(1)(a) GDPR).

8. Trusted Shops Trustbadge/Widgets

For trust signals and buyer protection, we integrate Trusted Shops widgets (legitimate interest under Art. 6(1)(1)(f) GDPR).

9. Social Media

9.1 Social Buttons

Social buttons are embedded as links, establishing a connection only when clicked.

9.2 Online Presence

If you interact with our social media profiles, data may be processed by the respective platform (e.g., Facebook, Instagram).

10. Contact Options and Your Rights

10.1 Your Rights

Under GDPR, you have the right to:

  • Access (Art. 15),

  • Rectification (Art. 16),

  • Erasure (Art. 17),

  • Restriction (Art. 18),

  • Data portability (Art. 20),

  • Object (Art. 21),

  • Lodge a complaint (Art. 77).

10.2 Contact

For questions or to exercise your rights, contact us at the provided details.

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